My wife, suffering from severe vascular dementia, needed 24 hour care when she came out of hospital. Within 24 hours of contacting Blue Crystal, the manager had visited and arranged for a team of carers to begin work. Since September the standard of care provided has been excellent, albeit, every carer is slightly different, and when concerns were expressed about the one or two who were deemed not to be up to the high standards of their colleagues, action was speedily taken to remove them from the team.